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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A popup will open. It offers elaborate information about all the operations that you can perform on that particular page. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge selection of tutorial video clips demonstrating how to work with our hosting Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you are looking for, take a glimpse at our extensive Frequently Asked Questions section, which includes questions asked by actual clients and provides practical solutions. We constantly update our FAQ database with new Q&A's in order to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can touch base with our great team of customer service technicians available 24-7 and ready to assist you with any issue. Each trouble ticket you send will be responded to within 1 hour (the average ticket response time being approximately twenty mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 98069

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com